How long does delivery take?

The estimated delivery time is between 7 to 10 working days, depending on your location. We aim to provide the best value for money with our products. To achieve this, we dispatch items directly from the supplier. This approach helps us reduce costs related to transport, storage, packaging, and shipping. It also enables us to offer our products at fair prices.

What should I do if I haven’t received my order yet?

We’re sorry to hear this has happened. Have you checked the tracking code? Occasionally, parcels may be delayed at customs. Please allow an additional 3 days for delivery. We apologise for the inconvenience – in 99% of cases, the parcel still arrives. Have you already waited 5 working days plus the extra 3 days? If so, please get in touch with us and we’ll work together to find a solution.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. Click here to track your order.

Do you offer refunds or exchanges?

We want you to be entirely happy with your purchase. If for any reason you're not satisfied with your order, please get in touch with us within 14 days of receiving it to arrange a refund or exchange.

Do you offer free shipping?

Yes, we offer free shipping for all orders within United Kingdom.

What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard

Is it safe to pay online?

We use SSL encryption to ensure that your order is 100% secure.

How quickly can I expect a response from customer service?

Our customer service team is here to help you at any time and usually replies within 12 to 24 hours. We aim to respond to your enquiries promptly and politely.

How can I contact customer service?

Our customer service can be reached via email. You can reach us by email at support@shopku.co.uk

You can also find our contact information on the Contact page of our website.